Frequently asked questions
Can’t find your answer here? Email contact@glinto.eu.
Do I need a cookie consent banner with Glinto?
No. Glinto sets no cookies, uses no localStorage, and transmits no cross-site identifiers. Under the ePrivacy Directive and GDPR, consent banners are only required for non-essential cookies or similar tracking technologies. Since Glinto uses none, no consent banner is needed.
Is Glinto GDPR compliant?
Glinto is designed to be GDPR-compatible by construction. We never store raw IP addresses (they are hashed immediately with a daily-rotating salt), we collect no personal data, and our D1 database is jurisdictionally locked to the EU. See our privacy policy, DPA, and sub-processor list for full details.
Where is my data stored?
All data at rest (account info, site config, AI summaries) is stored in a Cloudflare D1 database locked to the EU. Analytics Engine event data (non-personally-identifiable) is processed on Cloudflare’s global edge and retained for 90 days. Full details are in our privacy policy §5.
How does Glinto count unique visitors without cookies?
We compute a SHA-256 hash of the visitor’s IP address + User-Agent + a random salt that rotates every day at 00:00 UTC. The raw IP is never stored. Because the salt changes daily, the same visitor produces a different hash tomorrow — cross-day tracking is physically impossible, even for us.
Will the pixel slow down my website?
No. The pixel is ~1.2 KB (smaller than most images), loads asynchronously with defer, and will not block rendering. It has zero impact on your Core Web Vitals.
Does Glinto work with single-page apps (SPAs)?
Yes. The pixel automatically detects SPA navigation by listening to pushState and popstate events. No manual event firing needed.
What happens if I exceed my pageview quota?
We stop ingesting events for the rest of the billing period. We never charge overage fees. Your dashboard remains accessible with the data already collected. Upgrade to a higher plan anytime to resume ingestion immediately.
Can I try Glinto before paying?
Yes. Every paid plan starts with a 14-day free trial, no credit card required.
How do I cancel my subscription?
Go to Dashboard → Settings → Billing and click Cancel subscription. Your account becomes read-only at the end of the current billing period. You can export your data at any time. If you want your data deleted entirely, email contact@glinto.eu.
Do you offer annual billing?
Yes. Annual billing saves 20% (equivalent to 2 months free). You can switch from monthly to annual at any time from the billing settings.
Does Glinto respect Do Not Track (DNT)?
Yes. If a visitor has DNT enabled in their browser, the pixel does not send any data. No events are recorded.
Can I make my analytics dashboard public?
Yes. Go to Dashboard → Sites → [your site] → Public to generate a public link. Anyone with the link can view the dashboard without logging in. You can revoke it at any time.
What does Glinto track automatically?
Out of the box: pageviews, unique visitors, referrers, top pages, device/browser/OS breakdown, country, Core Web Vitals (LCP, CLS, INP), scroll depth, click heatmaps, rage clicks, and JavaScript errors. No configuration required.
Do I need to update my privacy policy to use Glinto?
Yes — you should mention that you use a cookieless analytics service and that Cloudflare processes the data. You do not need to add a consent banner. See our DPA §4 for what to include.